Quantcast
Viewing all articles
Browse latest Browse all 26913

Windows 8 System Restore breaks encryption key/connection with client.

ソリューションが必要です

Hello all,

I've had to do a quick Windows 8 System Restore and it seems to have broken the BE .cloud encryption passphrase/connection with client (have a red x on - client encryption key passphrase is no longer valid etc.). Is there any way to create or force a new passphrase creation or client sync? I don't want to have to uninstall/reinstall, create a new profile and then wait a week or more for the client backup data to be full protected. 

If not, is there a way I can guard against this in the future (i.e. stop the Symantec services, boot into safe mode before I do the MS SR, etc.)?

*I've attached a screenshot of the error.


Viewing all articles
Browse latest Browse all 26913

Trending Articles