SSR 2013 Hangs at 5% when performing backup

SSR 2013 hangs at 5% when performing backup, the machine is running Xp SP3 with 2GB of memory. All of the hard Drives have plenty of space. Looks like it is having a problem with the snap shot. Progress messasge says it is Creating Snapshot and snaping drives.

The backup is an independant backup of 3 drives. C: drive, D: Drive which is I assume HP's recovery drive, J: drive which is a local drive with just their data files. Runs all night and never moves past 5%.

Any ideas?

Grant