ソリューションが必要です
Hi Gurus,
I am on migration/upgrade process to servicedesk 7.5 MP1, but I am getting a error with Rulesets
Error,Friday, September 06, 2013 11:06:34 AM,[global] RunSlaRulesets - Error trying to run rulesets: ServiceID: INCIDENT-MGMT, TrackingId: fd5750bd-0feb-11e3-b221-0050569e53be, Report Process Id: IM-024406, SLAProcessID: 0080a54a-0fec-11e3-b221-0050569e53be; DataEventType: SLAMissed
[global] -- error.ToString() --
[global] System.Exception: RunSlaRulesets - Automation Library is not loaded for Service ID: INCIDENT-MGMT; DataEventType: SLAMissed
[global] at LogicBase.Ensemble.SLA.DataLayer.SlaProcess.RunSlaRulesets(SlaProcess slaProcess, LogProcessReport reportProcess, String adminSession, DataEventType dataEventType)
Error,Friday, September 06, 2013 11:06:35 AM,[global] RunSlaRulesets - Error trying to run rulesets: ServiceID: INCIDENT-MGMT, TrackingId: fd5750bd-0feb-11e3-b221-0050569e53be, Report Process Id: IM-024406, SLAProcessID: 0080a54f-0fec-11e3-b221-0050569e53be; DataEventType: SLAMissed
[global] -- error.ToString() --
[global] System.Exception: RunSlaRulesets - Automation Library is not loaded for Service ID: INCIDENT-MGMT; DataEventType: SLAMissed
[global] at LogicBase.Ensemble.SLA.DataLayer.SlaProcess.RunSlaRulesets(SlaProcess slaProcess, LogProcessReport reportProcess, String adminSession, DataEventType dataEventType)
Any Idea?