ソリューションが必要です
Using the migration wizard, can closed tickets in Helpdesk be brought into ServiceDesk? We would like to have the old tickets for historical reporting purposes. Not talking about a linked copy as the old Helpdesk server will be retired and unavailable. I read this from the Implementation manual:
Warning: The Helpdesk Solution incidents remain on the Helpdesk Solution server
and they are linked to the ServiceDesk incidents throughout their life cycle.
Therefore, do not delete or shut down the Helpdesk Solution server immediately.
Monitor the Migrated Incidents category in ServiceDesk and when all its incidents
are closed, then it is safe to shut down Helpdesk Solution.
Thanks