Quantcast
Channel: Symantec Connect
Viewing all articles
Browse latest Browse all 26913

SMP7.5 Exception: Item State has exceeded the 65,536 KB limit specified in the core settings

$
0
0
ソリューションが必要です

Yesterday we hit an odd issue when changing the filter on a managed software delivery policy. To reflect the our JRE update moving out of the pilot phase, we tried to change the policy to target the entire managed estate filter.

This changed never applied, with two errors raised in logviewer,

Failed to save item: a50e4dd7-8b99-4ca2-a79b-6b2ef5c4655f
Altiris.NS.Exceptions.AeXException (): Item state has exceeded the 65,536 KB limit specified in core settings: a50e4dd7-8b99-4ca2-a79b-6b2ef5c4655f
 
Error at SWDTaskBasedPolicy::Save()### Exception:Item state has exceeded the 65,536 KB limit specified in core settings: a50e4dd7-8b99-4ca2-a79b-6b2ef5c4655f
 
This system is currently serving less than 50 clients. When this happens, an IIS worker thread seems to jump in memory consumption from 300MB to over 1GB.
 
The filters look sane and we've been using them for a while, so we were stumped as to why this filter change is generated this error. When viewing the policy we noted that it took a very long time to load.
 
If we export this policy as XML, the file created has 96,250 lines. This is about 100 times larger than it should be. There were a *huge* amount of repeated lines in this XML relating to Superscedence.
 
 
We upgraded to 7.5 HF2 and the problem persisted.
 

To resolve, we cleared all the superscendence entries for this software product (Java). When we then made a small change to the policy description and saved it. This then saved as a normal sized policy, so problem fixed.

Except we're not sure about the stability of superscendece when using superceded software products, rather than just components within a software product.

Attached for completeness is the bloated policy export when we used superscedence, and then the policy again once we'd removed it.

Publishing this here on CONNECT for fast 'Googling' for others who might encounter this problem.

Kind Regards,
Ian./
 
 

Viewing all articles
Browse latest Browse all 26913

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>