Need some help on what is causing our snapshot issues on three different clients. Any help is much appreciated.
Environment:
Windows Server 2008R2 Master/Media Server (NetBackup 7.5.0.6)
NetBackup 5220 Appliance (Media Server 7.5.0.6 firmware 2.5.3)
IBM TS3200 Library
Backing up client via MS-Windows policy type with the below Backup Selection
- Shadow Copy Components
-C:\
Detailed Status:
12/19/2013 8:48:31 AM - Info nbjm(pid=2428) starting backup job (jobid=464633) for client USXHQSQLT2PRDC2, policy SQL_Wkend_SRV_HQ, schedule SQL_Server_Weekly_Full
12/19/2013 8:48:31 AM - estimated 101301279 Kbytes needed
12/19/2013 8:48:31 AM - Info nbjm(pid=2428) started backup (backupid=USXHQSQLT2PRDC2_1387460911) job for client USXHQSQLT2PRDC2, policy SQL_Wkend_SRV_HQ, schedule SQL_Server_Weekly_Full on storage unit stu_disk_USXHQBCKSYM
12/19/2013 8:48:32 AM - started process bpbrm (31571)
12/19/2013 8:48:33 AM - Info bpbrm(pid=31571) USXHQSQLT2PRDC2 is the host to backup data from
12/19/2013 8:48:33 AM - Info bpbrm(pid=31571) reading file list from client
12/19/2013 8:48:34 AM - Info bpbrm(pid=31571) the client does not support accelerator, switch to regular backup
12/19/2013 8:48:34 AM - connecting
12/19/2013 8:48:35 AM - Info bpbrm(pid=31571) starting bpbkar on client
12/19/2013 8:48:35 AM - connected; connect time: 00:00:01
12/19/2013 8:49:21 AM - Info bpbkar(pid=19092) Backup started
12/19/2013 8:49:21 AM - Info bpbrm(pid=31571) bptm pid: 31609
12/19/2013 8:49:22 AM - Info bptm(pid=31609) start
12/19/2013 8:49:22 AM - Info bptm(pid=31609) using 1048576 data buffer size
12/19/2013 8:49:22 AM - Info bptm(pid=31609) using 64 data buffers
12/19/2013 8:49:28 AM - Info bptm(pid=31609) start backup
12/19/2013 8:49:31 AM - Info bptm(pid=31609) backup child process is pid 31621
12/19/2013 8:49:31 AM - begin writing
12/19/2013 8:49:52 AM - Error bpbrm(pid=31571) from client USXHQSQLT2PRDC2: ERR - Volume resolution error for (System State:\System Files\System Files)
12/19/2013 8:49:52 AM - Error bptm(pid=31621) system call failed - Connection reset by peer (at child.c.1298)
12/19/2013 8:49:52 AM - Error bptm(pid=31621) unable to perform read from client socket, connection may have been broken
12/19/2013 8:49:53 AM - Error bptm(pid=31609) media manager terminated by parent process
12/19/2013 8:49:56 AM - Info usxhqbcksym(pid=31609) StorageServer=PureDisk:usxhqbcksym; Report=PDDO Stats for (usxhqbcksym): scanned: 2 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%
12/19/2013 8:49:56 AM - Error bpbrm(pid=31571) could not send server status message
12/19/2013 8:49:56 AM - Info bpbkar(pid=19092) done. status: 156: snapshot error encountered
12/19/2013 8:49:56 AM - end writing; write time: 00:00:25
snapshot error encountered(156)