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How to Change ProcessManager SQL Database Connection/Connection String for Custom Ports for ServiceDesk

This step by step document explains how to changes the connection string if your SQL Server default instance or SQL Server Instance on which you ProcessManager databse is installed assigned custom port instead of default port 1433.

 

1.     Go to Start > All Programs > Symantec >  Workflow >Designer > Tool > Workflow Explorer

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2.     In Workflow Explorer, go to SymQ Configuration

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3.     Go to SymQ_Local_Defaults section in the left pane

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4.     Select local.workflowsqlexchange-

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5.     Click Edit button and then click ellipsis in the end of the SQL Connection String.

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6.     Modify it appropriately as <SQLSERVER\INSTANCENAME,port#>.

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7.     Click on Test Connection if succeeded click OK

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8.     Click on Save.

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9.     Click on Yes

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10.  Select local.orm, click Edit button and repeat the same procedure and Save

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11.  Click Edit button and then click ellipsis in the end of the SQL Connection String.

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12.  Enter the port like in below image as <SQLSERVER\INSTANCENAME,port#>

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13.  Click on Test Connection and if succeeded click on OK

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14.  Click on Save.

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15.  Click Yes

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16.  Go to Workflow_Core section in the left pane

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17.  Select local.workflowsqlexchange- and edit the SQL connection string as in the steps above and Save again

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18.  Click Edit button and then click ellipsis in the end of the SQL Connection String.

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19.  Enter the custom port.

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20.  Click on Test Connection if succeeded Click on OK

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21.  Click on Save

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22.  Click Yes.

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23.  There is also an enctrypted SQL connection string in the web.config file, default path is C:\Program Files\Symantec\Workflow\ProcessManager\web.config - it may be on a drive other than C in your environment. You can use lbutil.exe Workflow tool to update the encrypted connection string - its default location is C:\Program Files\Symantec\Workflow\Tools\lbutil.exe

Open command window and run the following command, providing the correct file path where indicated.

Full Command  (only replace with your install drive and SQLServer,port or SQLServer Name\Instance,port)

Go to install Drive and location <Install Drive>:\Program Files\Symantec\Workflow\Tools\lbutil.exe  -updatepmconnection -connectionstring Data Source= SQLSERVER\INSTANCENAME,55599;Initial Catalog=ProcessManager;Integrated Security=True;Pooling=True;Connect Timeout=30 -webconfig <Install Drive>:\Program Files\Symantec\Workflow\ProcessManager\web.config

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When all the changes are done, run iisreset command

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24.  Go to Services and restart Symantec Workflow Server

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If you face any error that could be related to one of the last 3 steps missing.

25.  Finally Test by opening browser and logging in

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Enjoy

Syed Waqar Shah


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