Description Field Runs On and On and On

When creating a new incident in ServiceDesk, the Description field does not give anywhere near enough room to comfortably type the information regarding the problem into the system.

On top of that, the text just runs on and on to the right.  It does not automatically go to the next line.

Symantec Support states that is the way it was designed and nothing they need to do about it.

Wondering if anyone has experienced this issue and found a way to clean this date field up on the  Create Incident form?

ServiceDesk 7.1 SP2

Thanks for any help.