I'm fairly new to workflow (7.5). I'm having an issue that is most likely fairly simple, but I can't get past it with my simple mind. :)
I'm setting up a workflow that is going to send out an email based on comments being added. How do I add a clickable link that takes you directly to the incident from within the Send Email component in the workflow? It's easy enough to get the incident # listed. I tried using the HTML that I use in email templates from within ServiceDesk 7.5 Automation Rules.
http://servername/ProcessManager/Reports/OpenProcess.aspx?ReportSessionID=${WorkflowTrackingId}
But that dosnt work.It just loads the main Process Viewer page. When fired from Automation Rules templates it takes you right to the ticket. Obviously not the oly thing I have tried. Been throwing the book at it. Tried the sugestions here
https://www-secure.symantec.com/connect/forums/adding-ticket-url-sendemail-component-workflow
Thanks in advance if you can help!