I'm working with a customer who has copied emails from a PST into his inbox. Those emails are not being archived, and we can't figure out why not.
The policy is set to archive items at 0 days, with no large items setting configured and no "do not archive items younger than" setting configured.
The emails are showing to be a message class type of IPM.Note, and that message class type is selected for archiving. Looking at the EV tab on the properties page of the mailbox inbox folder show that the folder is using the default mailbox policy settings.
I can see from the dtrace that the items are being skipped, but I figure out exactly why:
563 11:32:56.040 [3888] (ArchiveTask) <2880> EV:M :CArchivingAgent::IsEligibleForArchive() |Entering routine |
564 11:32:56.040 [3888] (ArchiveTask) <2880> EV:L {MigratedDominoItems::IsMigratedDominoShortcut} (Entry)
565 11:32:56.040 [3888] (ArchiveTask) <2880> EV:L {PropsItem::HasShortcutProps:#149} Shortcut properties are not present (incorrect MAPI type; expecting PT_STRING8).
566 11:32:56.040 [3888] (ArchiveTask) <2880> EV:L {MigratedDominoItems::IsMigratedDominoShortcut:#198} Missing shortcut properties that are indicative of a migrated Domino shortcut.
567 11:32:56.040 [3888] (ArchiveTask) <2880> EV:L {MigratedDominoItems::IsMigratedDominoShortcut} (Exit) Status: [Success]
568 11:32:56.040 [3888] (ArchiveTask) <2880> EV:M {CArchivingAgent::isEligibleForArchive:#4001} Skipping item because item not changed since last EV update. UserMailbox=[/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=bscherer] MsgTitle= [Reviews]
I don't know why EV thinks this is a Domino shortcut. As far as I know, there is no Domino in this customer's environment. For what it's worth, we have configured the IgnoreEVDates registry key with a value of 3.
Anyone have any ideas on how we can get these emails archived?