Hello,
I would appreciate any assistance with troubleshooting VMWARE backups. It was working briefly using the nbd transport method but seems to have started failing with status code 6 and status code 23.
our environment:
linux master server -- netbackup 7.5.0.6
linux media server with lto6 robot - netbackup 7.5.0.6
Windows 2k08r2 VM backup/recovery host - netbackup 7.5.0.6
windows 2k08r2 VSPHERE server running vsphere 5.0
It seems to create the snap shots successfully within vsphere but then errors out when writing back to netbackup
4/21/2014 10:19:30 AM - Info nbjm(pid=19434) starting backup job (jobid=103843) for client client.irt.drexel.edu, policy VMWARE2, schedule VMWARE_Full
4/21/2014 10:19:30 AM - estimated 0 Kbytes needed
4/21/2014 10:19:30 AM - Info nbjm(pid=19434) started backup (backupid=client.irt.drexel.edu_1398089970) job for client client.irt.drexel.edu, policy VMWARE2, schedule VMWARE_Full on storage unit linuxmediaserver-lto6
4/21/2014 10:19:30 AM - started process bpbrm (30649)
4/21/2014 10:19:31 AM - Info bpbrm(pid=30649) client.irt.drexel.edu is the host to backup data from
4/21/2014 10:19:31 AM - Info bpbrm(pid=30649) reading file list from client
4/21/2014 10:19:31 AM - Info bpbrm(pid=30649) starting bpbkar on client
4/21/2014 10:19:31 AM - connecting
4/21/2014 10:19:31 AM - connected; connect time: 00:00:00
4/21/2014 10:19:32 AM - Info bpbkar(pid=4376) Backup started
4/21/2014 10:19:32 AM - Info bpbrm(pid=30649) bptm pid: 30650
4/21/2014 10:19:33 AM - Info bptm(pid=30650) start
4/21/2014 10:19:33 AM - Info bptm(pid=30650) using 65536 data buffer size
4/21/2014 10:19:33 AM - Info bptm(pid=30650) using 30 data buffers
4/21/2014 10:19:33 AM - Info bptm(pid=30650) start backup
4/21/2014 10:19:33 AM - Info bptm(pid=30650) backup child process is pid 30659
4/21/2014 10:19:33 AM - Info bptm(pid=30650) Waiting for mount of media id X098L6 (copy 1) on server linuxmediaserver-lto6.irt.drexel.edu.
4/21/2014 10:19:33 AM - mounting X098L6
4/21/2014 10:20:12 AM - Error bpbrm(pid=30649) from client client.irt.drexel.edu: ERR - Error opening the snapshot disks using given transport mode: Status 23
4/21/2014 10:20:13 AM - Error bptm(pid=30650) media manager terminated during mount of media id X098L6, possible media mount timeout
4/21/2014 10:20:13 AM - Error bptm(pid=30659) system call failed - Connection reset by peer (at child.c.1298)
4/21/2014 10:20:13 AM - Error bptm(pid=30659) unable to perform read from client socket, connection may have been broken
4/21/2014 10:20:13 AM - Error bptm(pid=30650) media manager terminated by parent process
4/21/2014 10:20:13 AM - Error bpbrm(pid=30649) could not send server status message
4/21/2014 10:20:14 AM - Critical bpbrm(pid=30649) unexpected termination of client client.irt.drexel.edu
4/21/2014 10:20:14 AM - Info bpbkar(pid=0) done. status: 6: the backup failed to back up the requested files
4/21/2014 10:20:14 AM - end writing
the backup failed to back up the requested files(6)
any guidance would be appreciated.