We have a fresh install of CMS 7.5 on a Win 2008 R2 server. I have successfully imported our workstations from AD and pushed the agent to a Win7 SP1 (64-bit) test machine. But I have not been able to successfully run an initial 'Full Inventory'. It's been very confusing to troubleshoot, too. I couldn't find any reports under Jobs/Tasks on the server nor did I see any new Tasks in the workstation agent. Finally I realized this inventory 'task' was listed under Policies on the server, and that I needed to change the View setting to 'Task Runs'. This shows multiple failures. If I view the details for any of them it shows:
Status: Failed
Return code: -2147221005An unknown exception was thrown.CAtrsException exception, error = "Failed to execute task", OS error = 2147746291, at line 388
I googled this error and found this discussion forum! One of the posts said to look in the C:\ProgramData\Symantec\Symantec Agent\Logs folder and I found a lot of good info there. The log files show repeated loss of connection to the server. As a test I disabled the firewall on the server; it's a dedicated box and not Internet accessible. Also, I keep testing the policy by updating it to run again 20 minutes later.
Unfortunately the connection problems continue:
<event date='01/10/2014 12:51:05.5070000 -08:00' severity='4' hostName='test-workstation-here' source='ScheduleEngine' module='AgentScheduler.dll' process='AeXNSAgent.exe' pid='5360' thread='1420' tickCount='362945935'><![CDATA[A monitored event has occurred, check all schedules]]><event date='01/10/2014 12:51:13.6910000 -08:00' severity='4' hostName='test-workstation-here' source='NetworkMonitor' module='AeXNetMon.dll' process='AeXNSAgent.exe' pid='5360' thread='3808' tickCount='362954110'><![CDATA[IPv4 address change detected]]><event date='01/10/2014 12:51:13.7330000 -08:00' severity='4' hostName='test-workstation-here' source='NetworkMonitor' module='AeXNetMon.dll' process='AeXNSAgent.exe' pid='5360' thread='3808' tickCount='362954156'><![CDATA[Server down [0x00000000]: https://internal-server-addr-here:443:{B81D1ABF-D418-4561-B9A5-BB71CEA8AE84}]]>
My suspicion is that our self-signed SSL cert fails intermittently but I don't know how to prove that. It works at least some of the time as the workstation is reporting 'basic info' as well as receiving task updates; also I can manually open the HTTPS URL in a browser.
Any suggestions? I greatly appreciate it!