Symantec ServiceDesk 7.1.2
Problem: Incident.Satisfaction Survey Email Template contains an invalid/broken Customer Service Survey link
1. User with 'Can Administrate' permission opens an incident window.
2. User clicks Send Email under Other Actions.
3. Contact is added to the Mail List.
4. Incident.Satisfaction Survey is selected from the Email Template drop-down list.
5. Email Message is sent using either the Quick Send or Modify and Send buttons.
6. Contact receives email message with broken Customer Service Survey link (see attached screen shot).
The invalid/broken link is: /SD.CustomerServiceSurvey/composer.aspx
Which Project, Model, and/or Component needs to be corrected? Also, what is the correct link that the Incident.Satisfaction Survey Email Template should contain?
