Hi,
We have a pair of 3600 R2 appliances. One is a CASO with an HP MSL2024 LT05 tape library attached and the other is an MMS. We can take backups and duplicate them between appliances no problem, but when we try to schedule a backup to tape Backup Exec marks the tape library as offline. This happens probably 80% of the time and isn't stable enough for us to take the system live to replace our existing Arcserve system. We've been trying for months now to get Backup Exec live.
There isn't an issue with the tape library as it's running normally. The problem lies with Backup Exec marking it as offline. The appliance event log shows event ID 11 "the driver detected a controller error on /device/raidport2". Windows Device Manager shows both the tape library and tape drive. The drivers are the symantec drivers and were installed by Backup Exec.
Has anyone had a similar issue or can provide tips on resolution?
For info we have this logged as a high priority incident with Symantec, however they tried to contact me in the middle of the night a couple of days ago and haven't contacted me since.
Thanks
