ソリューションが必要です
I’ve been tasked to implement the Service Desk application. One of the requirements is category classification for incident, change and problem. This will be used for reporting/routing for incident, problem and change requests.
It appears the only way to specify a category is in the Submit Incident (Advanced) form or edit an existing incident ticket.
The Self-Service incident form doesn’t expose category classification to end-users . How do you change this?
The change and problem management forms don’t expose the categories. How do you change this?