ソリューションが必要です
We're having this issue and can't quite seem to see what's going on. We send an email from SD (7.5) using an email template. At the bottom we have ${WorkflowTrackingId} added in the thought that when a client responds, their response will be added to their original ticket. Unfortunately this isn't happening. The variable is expanded to be the full TrackingID but a new incident is created rather than appending the original. I believe we are fully up to date so I dont' know if this was an issue with the base install or if it broke during the MP update or not. Anyone else seeing it and/or know what to look at to fix it?
